Return, Replacement & Refund Policy

Last Updated: 30-06-2025

At Dura Deals, we strive to ensure a seamless shopping experience and maintain the highest standards of product quality and customer satisfaction. This policy outlines the terms for returns, replacements, and refunds on www.duradeals.com.

1. General Return & Replacement Eligibility

• Any product can be replaced within 7-days if it is delivered damaged, incomplete or wrong. Return request must be made within 24 hours of delivery. Just tell us the problem, give us the details and we will replace it when we receive the returned product for replacement. 
• Product must be unused, undamaged, and in original condition.
• Original packaging, accessories, manuals, and freebies must be included.
• No physical damage, installation, or tampering should be evident.
• If partial order is returned (if eligible), site will charge extra amount to protect the discounts provide as cart discount and protect its pricing policy structure, which may be up to 30-50%. In case of complete order return (if eligible), we can charge the shipping and packaging charges which may be up to 10-40%.

Not Eligible If:

• Product is used, installed, or tampered with.
• Replacement request is made after 24 hours of delivery or without valid defect claim.
• Customized or made-to-order items.
• No evidence or documentation provided.

2. Non-Returnable & Non-Exchangeable Products

Replacement or returns will not be accepted for the following, unless damaged/defective/wrong item:

• Sterile or patient-contact items (e.g., mouthguards, syringes).
• Consumables (resins, PPE kits, etc.).
• Large equipment (dental chairs, compressors, etc.).
• Items marked as "Short Expiry" or "Non-Returnable".
• Items under ₹250 value and quantity of 1.

Defective such items must be reported within 24 hours of delivery.

3. How to Initiate a Return/Replacement

• Via your Dura Deals account or email: support@duradeals.com
• Include Order ID, product images/videos, packaging photos, shipping label along with any sort of evidence or documentation.
• Request must be raised within 24 hours of delivery.

4. Return Inspection & Approval

Returned items undergo a quality check. Approval is based on:

• Unopened original packaging and all included accessories.
• No signs of use, damage, or tampering.
• Serial number match and condition verification.

If rejected, customer must bear the return shipping cost to receive product back.

5. Replacement and Refund Terms

Replacement:

• Processed after return approval and stock availability.
• If unavailable, a refund is initiated.

Refund Timelines:

6. Return Fees & Deductions

• 30-50% fee for partial returns where final order value is under ₹2,500.
• Full order return under ₹2,500 also attracts 10-40% fee.
• Unauthorized/extra products returned may incur two-way shipping charges.
• Post-dispatch cancellations will result in shipping cost deductions and cart discounts.

7. The product is not accepted back if at least one of the components is missing:

• fully equipped equipment;
• a receipt proving the fact of purchase from the DuraDeals Store;
• warranty card (if available);
• Intact original packaging;
• and an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation and the policy described within the product page itself.